REFUND POLICY

Overview

At Ochre Studio, we take great care to ensure that every product meets our quality standards before it is dispatched.

As our products are produced in limited quantities, all sales are considered final, and we generally do not offer refunds for change of mind, incorrect size selection, personal preference, or variations in colour or appearance resulting from screen settings, photography, lighting, or image processing.

⸻

Refund Eligibility

Refunds will only be considered in exceptional circumstances, including:

* You receive an incorrect item.
* You receive a product with a verified manufacturing defect.
* Your order cannot be fulfilled due to stock unavailability after payment has been accepted.

Any approved refund will be issued using the original payment method.

⸻

Non-Refundable Circumstances

Refund requests will not be accepted for:

* Change of mind.
* Incorrect size selection.
* Personal preference.
* Delays caused by shipping carriers or customs.
* Minor variations in colour, texture, or appearance due to different display devices, photography, lighting conditions, or natural characteristics of the fabric.
* Products that have been worn, washed, altered, damaged, or are not returned in their original condition.

⸻

Refund Requests

If you believe your order qualifies for a refund, please contact us within 3 days of receiving your order, including your order number and clear photographs of the issue.

We reserve the right to assess each request and determine eligibility at our sole discretion.

⸻

For refund enquiries, please contact us at:

Email: info@shopochrestudio.com
WhatsApp: +971503862473

Your cart is empty

REFUND POLICY