PRIVACY POLICY
PRIVACY POLICY
Effective Date: 10-07-2026
Overview
Ochre Studio (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit shopochrestudio.com, make a purchase, contact us, or otherwise interact with our website.
By using our website, you agree to the practices described in this Privacy Policy.
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Information We Collect
When you visit our website or place an order, we may collect the following types of information:
Personal Information
* Name
* Email address
* Phone number
* Billing address
* Shipping address
* Payment information (processed securely through our payment providers; Ochre Studio does not store your complete payment card details)
Device & Website Information
When you browse our website, we may automatically collect information including:
* IP address
* Browser type
* Device information
* Operating system
* Time zone
* Cookies and similar technologies
* Pages visited
* Products viewed
* Search terms
* Referral source
* Website interactions
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How We Use Your Information
We use your information to:
* Process and fulfil your orders
* Process secure payments
* Arrange shipping and delivery
* Send order confirmations and shipping updates
* Respond to enquiries and provide customer support
* Improve our website and customer experience
* Detect fraudulent transactions and protect our business
* Comply with legal obligations
* Send marketing communications where you have chosen to receive them
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Marketing Communications
If you subscribe to our mailing list or consent to receive marketing communications, we may send you updates regarding:
* New product launches
* Limited releases
* Promotions
* Events
* News from Ochre Studio
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
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Sharing Your Information
We only share your personal information where necessary to operate our business.
This may include:
* Shopify (our ecommerce platform)
* Payment processors
* Shipping and courier partners
* Website analytics providers
* Marketing and advertising partners
* Professional advisers where required
* Government authorities where legally required
We do not sell your personal information.
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Behavioural Advertising
We may use cookies, Meta Pixel, Google Analytics, Shopify analytics, and similar technologies to understand how visitors use our website and to improve your shopping experience.
These technologies may also be used to show relevant advertisements on platforms such as Instagram, Facebook, Google, and other advertising networks.
You may manage your advertising preferences through your browser settings or through the advertising settings provided by the respective platforms.
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Cookies
Our website uses cookies and similar technologies to:
* Keep your shopping cart active
* Remember your preferences
* Improve website functionality
* Measure website performance
* Analyse visitor behaviour
* Support advertising and remarketing campaigns
Most browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
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Data Retention
We retain your personal information only for as long as necessary to:
* Complete your order
* Meet legal and accounting requirements
* Resolve disputes
* Prevent fraud
* Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymised where reasonably practicable.
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Your Rights
Depending on your location and applicable law, you may have the right to:
* Access your personal information
* Request correction of inaccurate information
* Request deletion of your personal information
* Withdraw consent where applicable
* Request a copy of the information we hold about you
* Object to certain processing activities
To exercise any of these rights, please contact us using the details below.
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International Data Transfers
As our website is hosted through Shopify and supported by various service providers, your information may be transferred to and processed in countries outside the United Arab Emirates.
We take reasonable steps to ensure that such transfers are protected through appropriate safeguards and security measures.
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Data Security
We implement commercially reasonable technical, administrative, and organisational safeguards designed to protect your personal information from unauthorised access, disclosure, alteration, misuse, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
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Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
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Third-Party Websites
Our website may contain links to third-party websites or services.
Ochre Studio is not responsible for the privacy practices, content, or policies of those websites. We encourage you to review their privacy policies before providing personal information.
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Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates become effective immediately upon publication on this page. Your continued use of our website constitutes acceptance of the updated Privacy policy.