EXCHANGE POLICY

We offer exchanges on ready-to-wear items, subject to stock availability. Exchanges are limited to a change in size or colour and must be requested within 3 business days of receiving your order.

To initiate an exchange, please contact us via:
Email: info@shopochrestudio.com
WhatsApp: +971503862473

Once your exchange request has been reviewed and approved, we will arrange for the item to be collected and provide further instructions. Items returned without prior approval will not be accepted.

For any questions regarding exchanges, please contact us at info@shopochrestudio.com.

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DAMAGES & ORDER ISSUES

We kindly ask that you inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, please contact us immediately so we can assess the issue and resolve it promptly.

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NON-EXCHANGEABLE ITEMS

The following items are not eligible for exchange:

•⁠  ⁠Custom-made or personalised pieces
•⁠  ⁠Ready-to-wear items that have undergone length alterations
•⁠  ⁠Items that have been worn, used, washed, or damaged after delivery
•⁠  ⁠Sale or discounted items

If you are unsure whether your item qualifies for an exchange, please contact us before submitting your request.

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EXCHANGE PROCESS

To ensure a smooth and efficient exchange process, approved items must be returned in their original condition, with all tags attached and packaging intact.

Once the returned item has been received and inspected, we will process your exchange based on product availability. If the requested size or colour is unavailable, our team will contact you to discuss alternative options.